Shipping policy
Each product is customized and manufactured to the customer's specific requirements. Because of this, all orders require a short production period prior to shipment.
Order Processing & Manufacturing Time
- All items are custom-built or configured per customer specifications.
- In-stock items require 3-4 business days for manufacturing and final quality inspection before shipment.
- Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.
- Manufacturing time does not include shipping transit time.
Shipping Methods & Transit Time
Orders are shipped via UPS or USPS, depending on product size, weight, and destination. Shipping transit times vary by carrier and location and are calculated at checkout or provided on your invoice.
Shipping Costs
Shipping costs are calculated based on package dimensions and weight, the shipping method selected, and the destination address. Freight shipments may require customer confirmation prior to release.
Delivery & Inspection
Customers are responsible for inspecting shipments upon delivery. Any visible damage must be noted with the carrier at the time of delivery, and claims for shipping damage must be reported within 48 hours of receipt.
Custom & Made-to-Order Products
Because products are customized or manufactured to order, all sales are considered final once production begins. Any changes requested after manufacturing has started may result in additional charges and extended lead times.
International Orders
International customers are responsible for all customs duties, taxes, and import fees. International transit times vary by destination and customs processing.
Questions or Special Requests
If you have a deadline or special shipping requirement, contact us at 352-678-3021 before placing your order so we can confirm feasibility.